INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Restaurant Marketing follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
COOKIES AND WEB BEACONS
Like any other website, Restaurant Marketing uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “ What Are Cookies”.
ADVERTISING PARTNERS PRIVACY POLICIES
Note that Restaurant Marketing has no access to or control over these cookies that are used by third-party advertisers.
THIRD PARTY PRIVACY POLICIES
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Restaurant Marketing does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.TERMS & CONDITIONS
Welcome to Restaurant Marketing, Inc. Thank you for taking the time to review the following Policies, Terms and Conditions listed below for Website Design and Marketing Services.
Payment in advance is required for all services. The client agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by our online gateway or check at the moment of signing any Agreement, in order to get started with any service. The client agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by the client. Invoices will be issued and automatic transactions processed on the Renewal Date. Restaurant Marketing reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.
All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below. Restaurant Marketing reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. All digital marketing packages including SEO and Social Media are not refundable, but the client may cancel with a notice written 30 days in advance. Read Cancellation Policy above. We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Restaurant Marketing. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase. There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy. Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable. We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us. All billing cycles for agreed services will continue until the client sends a cancellation notice in writing. Read Cancellation Policy above.
COMPLETION OF WORK
Where there is any delay from the client to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Restaurant Marketing has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information. Restaurant Marketing reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.
Client must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. Restaurant Marketing cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), Restaurant Marketing will prepare the Content Materials that corresponds to the project set out by the client in terms of the number of pages, word count, keywords, and style. The client will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, Restaurant Marketing will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The customer will then have 2 additional revisions to provide changes and final approval. Restaurant Marketing grants the client the complete rights to display, publish, sell, and reproduce the Content Materials in any form.
DOMAIN NAMES AND WEB HOSTING
Hosting and domain are not included in the price for Website Design. Client is responsible for obtaining their own domain and hosting through us or a third-party company of their choice. Restaurant Marketing can supply to the client’s account credentials for domain name registration and/or web hosting. Please read Additional Expenses for more information.
We are pleased to offer you the opportunity to make 3 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $200.00 per hour.
PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process. If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period of 30 days to reinstate your project into the pipeline. On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed. Client will receive website files, logins, and passwords of their website.
WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
The client must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us. Restaurant Marketing will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material supplied to us for your website.
Once the website is published, Restaurant Marketing grants the client the license to use the website and its related software and contents for the life of the website.
Restaurant Marketing (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client and will protect such information as confidential.
Any additional expense will be reimbursed to Restaurant Marketing by the client including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
Partner & Vice President at Salt Creek Grille
Since bringing Restaurant Marketing onboard we have made tremendous leaps in our social media brand and influence.
Partner, Mama's Hospitality Group
Working with the Restaurant Marketing team on social media content and community management has been a great experience. I appreciate their flexibility, dedication, and expertise when it comes to delivering on projects. They are a valuable extension of our digital marketing team.
Melissa De Guzman
Yogurtland Digital Marketing Manager
Jessica and her team at Restaurant Marketing are awesome! Very professional, responsive, and available when needed. Additionally, they spend significant time trying to understand your business in order to maximize its marketing potential. Further, they produce high-quality photo and video content. Highly recommend it to all companies looking to expand their footprint in the local community.
Archibald's Restaurants Executive
A pleasure to work with. Very professional and responsive. Consistently providing excellent content for our marketing needs. Highly recommend Restaurant Marketing.